POLICIES, PROCEDURES, T&C'S

This document provides the basis of the commitment made by Cindy Hogarth, Authorised Marriage Celebrant, (TA Celebrant Cindy) and how her business is conducted. The following has been written honestly and in good faith. As this document also combines Terms and Conditions, the Client must read and sign a hard copy to signify understanding and agreement. If you, the Client, have any objection and or comment regarding the following, please do not hesitate to contact Cindy Hogarth directly to discuss.

MISSION STATEMENT

To work sensitively with clients to create and deliver unique and loving ceremonies that meet their emotional and cultural needs and engage and delight their guests.

1 Definitions

1.1 Celebrant - Cindy Hogarth, also known as ‘Celebrant Cindy’, is the Authorised Marriage Celebrant, and is able to perform Marriages, Vow

Renewals, Naming’s, and other Life Ceremonies. Cindy is known as, and referred to, as the ‘Celebrant’ throughout this document.

1.2 Client - The person, organisation, company, or other body which is hiring the services of the Celebrant.

1.3 Event date - The time and date of the event, confirmed by the Celebrant and noted on the booking invoice.

1.4 Day - A calendar day, unless specified otherwise.

2 Operation Processes and Procedures

2.1 The Celebrant will provide the Client with information and guidance to enable them to choose or compose a ceremony that will meet

their needs and expectations.

2.2 The Celebrant will ensure that their own personal presentation is of an appropriate standard at all times.

2.3 The Celebrant will provide or suggest appropriate facilities to meet with clients.

2.4 All reference material TEMPLATES used by the Celebrant to create and conduct ceremonies shall be reviewed and updated on a regular

basis or as required, with no less than twice yearly.

2.5 The celebrant will ensure they are familiar with the location of the ceremony and the time taken to get there and if necessary, complete a

survey of the event location. The client may be required to assist with gaining access etc.

2.6 The Celebrant will confirm pronunciation of names and or phrases that are to be used in the ceremony to ensure correct and proper

usage.

2.7 The Celebrant will not reproduce or use any images of the Clients ceremony without the Clients approval.

2.8 The Celebrant will provide a selection of ceremony package options to the Client however these may be adjusted to suit the Client needs

and will be subject to quote.

2.9 The Celebrant commits to travelling to a ceremony in a manner that ensures a safe and prompt arrival. However, in the event of an

accident where the Celebrant is not conscious or able to talk, contact details of a nominated person of the Clients choice will be clearly

and readily available in an A4 plastic sleeve, for emergency services to be able to contact.

2.10 A booking is not confirmed until the client has paid a deposit as outlined under ‘Invoicing and Refunds’ in this document and receives

confirmation of the booking from the Celebrant.

3 Privacy and Confidentiality

3.1 The celebrant commits to ensuring the clients privacy at all times.

3.2 The Celebrant shall not discuss or disclose any personal information about the Client unless otherwise approved or instructed to do so by

the Client.

4 Document Recording and Storage

4.1 All records, personal client details and confidential documents held by the Celebrant shall be securely stored at all times on password

protected electronic devices and or in lockable filing cabinets.

5 Invoicing and Refunds

5.1 A non-refundable deposit of $100.00 is payable to secure a booking. The booking is not confirmed until the deposit is received by the

Celebrant.

5.2 The balance of the booking cost is payable no later than 30 days prior to the Client’s event or at a time agreed upon by both the

Celebrant and the Client.

5.3 If the balance of the booking cost is not received 30 days before the event date, or at a time agreed upon by both the Celebrant and the

Client, the booking may be cancelled.

5.4 Requests for changes of the event date are subject to Celebrant availability and receipt of a new booking invoice.

5.5 Cancellations made prior to 60 days before the event date:

Client will receive a full refund of all monies paid within 14 business days, minus the $100 deposit.

5.6 Cancellations made between 60 and 30 days prior to the event date:

Client will receive a 50% refund of all monies paid within 14 days, minus the $100 deposit.

5.7 Cancellations made within 30 days of the event date:

Client will forfeit all monies paid.

5.8 The Celebrant reserves the right, in some circumstances to provide refunds outside the above-mentioned terms.

5.9 The Celebrant may cancel any booking at any time. If the Celebrant decides or needs to cancel a booking, all payments made will be

refunded to the Client including the initial booking deposit.

5.10 The client is responsible for paying any charges imposed by the venue or required to access the venue. These charges may include, but

are not limited to, parking and electricity.

5.11 The Celebrant will provide invoices and receipts in a timely manner.

5.12 Email acknowledgment is sent to the client after the booking deposit is received. Receipts are sent after full payment is made.

6 Stationery Ordering

6.1 The Celebrant will ensure that all stationary and legal forms required to perform Celebrant duties will be kept current and up to date and

in surplus supply at all times.

6.2 To ensure accuracy and validity, all legal forms will be ordered through the Australian Government recommended and approved supplier,

CanPrint Communications.

7 Equipment Maintenance and Servicing

7.1 The Celebrant commits to ensuring that all equipment owned and required to perform Celebrant duties, such as PA and Microphones will

always be in good and working order. Equipment will be stored in an appropriate secure area and maintained on a regular basis. All

equipment will be regularly checked and test and tagged to ensure they are operational.

7.2 In order to prevent damage to equipment, the Celebrant reserves the right to deny persons the use of the equipment.

7.3 If circumstances arise where a threat or implied threat of harm, damage, or violence to the Celebrant or equipment, the Celebrant

reserves the right to cease providing services. If the client is able to resolve the threatening situation within 30 minutes, the Celebrant will

resume services. If the situation is unable to be resolved, the Celebrant will not resume providing the service and the client will receive no

refund of booking cost.

7.4 Any damage to the Celebrant’s equipment during the client’s event caused by the client, client’s guests, or any other person in attendance

at the event whether invited or not, will result in the cost to repair/replace the equipment to be payable by the client.

8 Optional Extras - Master of Ceremonies (MC) Service

8.1 The Celebrant will conduct MC services in accordance with the Clients wishes, which may or may not include the following:

Assist photographer with organising guests for required photographs
Introduce the Bridal Party and Married Couple into the reception area
Housekeeping and explaining the flow of the evening to guests
Introducing speeches, cake cutting, dances
Running Games or novelty events
Keeping the evening running to time
Be entertaining and not boring!
*Announce last drinks and or last bus leaving

*If after all the general formalities are complete and only a few guests remain, regardless of the time, it may be agreed that the services of an 8.2 MC are no longer required – eg: not necessary for the MC to remain to announce last drinks or last bus to only 20 people.

8.3 Travel and accommodation fees may apply.

8.4 A meal is required to be supplied to Celebrant/MC

9 Travel & Accommodation

9.1 Travel and accommodation fees may apply if ceremony location is more than 75kms outside of the Boyne Island area.

9.2 Travel and accommodation fees may apply if the ceremony time and location require and overnight stay

9.3 Travel and accommodation fees may apply if the ceremony time and location inhibit the ability of the celebrant to perform another

ceremony the following day.

10 Indemnification

10.1The client agrees that in all circumstances, the Celebrants liability is limited to an amount equal to the booking cost and not be liable for

indirect or consequential damages.

10.2 The Celebrant will not be held responsible for any circumstances outside their control. This includes, but is not limited to, fire, riot, civil

commotion, accidents, acts of nature and equipment failure. If such circumstances arise, all reasonable efforts will be made by the

Celebrant to provide the agreed service or find a suitable replacement to complete the duties of the Celebrant.